Contact Us

The more specific your initial message is, the faster we can come back with a useful, accurate response rather than a round of clarifying questions. A short description of the discipline involved (mechanical, structural, architectural, civil, electrical or BIM), the rough scope (a single drawing, a full documentation package, or ongoing capacity), and any reference material you can attach — existing drawings, PDFs, photos of a physical part — gives us enough to respond meaningfully on the first reply.

If you're not yet sure exactly what you need, that's a fine place to start too — describe the problem you're trying to solve rather than a specific deliverable, and we'll help work out what that actually translates to in terms of drawings or models required.

We review what's been shared and respond with either an answer to your question directly, or a request for the small amount of additional detail needed to scope the work properly. For anything that looks like a defined project rather than a general question, the next step is usually a fixed quote and turnaround estimate, provided through our quote form or directly by email depending on how the conversation started.

There's no obligation attached to an initial enquiry — asking a question or requesting a quote doesn't commit you to proceeding, and we'd rather answer a question honestly, including telling you if something isn't a good fit for us, than push every enquiry toward a sale.

We aim to respond to enquiries within our stated business hours below. A straightforward question can often be answered same-day; a request that needs scoping against attached drawings may take a little longer, since we'd rather give an accurate quote than a fast but unreliable one.

If you're already an active client with a question about a current project, referencing your project or drawing number in your message helps us route it to the right person faster than a general enquiry would. For anything urgent on an active project, phone is usually faster than email or the contact form.

We're a CAD drafting, BIM and engineering design support service — we don't provide structural, mechanical or other professional engineering certification, and we're not a substitute for a licensed engineer or architect of record signing off on a design. If your enquiry is specifically about needing that kind of professional sign-off rather than drafting or design support, it's worth knowing upfront so we can point you in the right direction rather than taking on an enquiry we're not positioned to help with.

If you're reaching out about ongoing or overflow drafting capacity rather than a single defined project, it helps to describe the rough shape of that ongoing need in your first message — expected volume, which disciplines are typically involved, and whether the arrangement would run alongside an existing in-house team. This lets us respond with a structure suited to an ongoing relationship rather than a one-off project quote that doesn't quite fit what you're actually asking for.

These conversations often benefit from a short call rather than pure email back-and-forth, since an ongoing arrangement usually has more nuance — internal approval workflows, varying monthly volume, specific software or standards requirements — than a single project brief. Mentioning that you're open to a call in your first message speeds this up.

Returning clients don't need to re-explain background context that's already on file — referencing a previous project, quote reference or point of contact lets us pick up quickly without asking you to repeat information we should already have. If your usual point of contact isn't available, mentioning the previous project reference in your message still gets a new response routed correctly.

Information shared through this form or by email is used only to respond to your enquiry and, where relevant, to scope and deliver the work you've requested — it isn't shared with third parties or used for purposes unrelated to your enquiry. Any drawings or design files you attach are treated with the same confidentiality as material shared during an active project, regardless of whether an engagement has actually started yet.

This page is the right starting point for a general question, a query about an existing project, or anything that doesn't yet amount to a specific, scoped request — think of it as the place to reach us when you're not sure exactly what you need yet. Once you know roughly what you're after — a discipline, a rough scope, a deadline — the dedicated quote form is structured to capture those details a little more efficiently and get a priced response back to you faster.

Neither path is the 'wrong' one to start with — a quote request submitted through this contact form will still be reviewed and responded to properly, and a general question submitted through the quote form will still get a genuine answer rather than being forced into a formal quote it doesn't need.

If your question is about a specific drawing convention, a Level of Development definition, an Indian Standard reference, or another technical topic rather than a request for work, our resources section — covering guides, blog articles and standards overviews — may already have a useful answer. Where it doesn't, or where you'd like something more specific to your project, reaching out directly through this page is a good next step.